招聘【Exchange Server Escalation Support】20-40w
猎头代一美资外企招聘，薪水20-40w
感兴趣的朋友请发简历到：headhunter_000@163.com
Responsibilities include:
· Analyze diagnostic log files from Exchange network environments and GMM servers to determine appropriate steps for the Technical Support team to restore service to customers · Provide root cause analysis of customer issues · Develop workarounds and fixes to existing product lines when applicable · Train and lead other Escalations Engineers and/or senior Technical Support Engineers · Provide an engineering interface to the Technical Support team
Educational Requirements:
· Bachelors degree from an accredited college or university
Required Skills & Experience:
· 12+ years work experience, ideally in software development or IT Administration.3-5 years in a support role; · An aptitude for solving complex server and networking issues · An ability to read and analyze log files and correspond trace messages to C++ source code · Ability to read and understand C++ source code
Bonus Points for:
· Networking experience is a plus · Ability to read and write Perl scripts · Software Development experience is a plus · 3+ years IT experience is a plus · 2+ years Microsoft Exchange Configuration experience is a plus
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