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[招聘]微软亚太技术支持中心招聘Exchange技术支持顾问 [复制链接]

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sunnyao
技术学徒
 
只看楼主 倒序阅读 0楼  发表于: 2011-09-19
— 本帖被 YOYO 从 站内交流 移动到本区(2012-12-13) —
关键词： 微软招聘

Job
Description


The position will be reporting to ECS Team Manager in
Bizapps Group. The Support Engineer will provide high quality technical support
of Microsoft Messaging products such as Exchange Server and OCS Server to the
Premier and Professional customers in Asia Pacific and Greater China regions.
The Support Engineer need to manage both customer relationships and the
technical resolution of customer’s requests, deliver high quality CPE through
timely response, resolution, interpersonal collaboration and execution.





MAIN RESPONSIBILITIES


• Provide the quick and accurate solutions to the
customers’ problems. Meet all follow up commitments made with customers


• Represent Microsoft and communicate with customers via
telephone, written correspondence, electronic service in a timely


manner according to the service level agreement.


• Manage the healthy progress of service requests. Ensure
escalating to senior and escalation resources at the right time


with the right information.


• Collaborate on cross-team and cross-product technical
issues by working with resources from other groups as needed to


resolve customer issues.


• Effectively manage relationships with customers,
Technical Account Managers and other internal MS resources, while


ensuring high customer satisfaction of the overall service
experiences.


• Compliance with the service operation processes for
execution excellence.


• May work a rotational on-call schedule for 24x7 critical
support, and early shift for Australia support.


Microsoft is an equal opportunity employer and supports
workforce diversity.

Contact：Sunny Yao
Mail：a-suyao@microsoft.com
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