猎头代一美资外企招聘，薪水20-40w
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headhunter_000@163.com Responsibilities include: · Analyze diagnostic log files from Exchange network environments and GMM servers to determine appropriate steps for the Technical Support team to restore service to customers
· Provide root cause analysis of customer issues
· Develop workarounds and fixes to existing product lines when applicable
· Train and lead other Escalations Engineers and/or senior Technical Support Engineers
· Provide an engineering interface to the Technical Support team
Educational Requirements: · Bachelors degree from an accredited college or university
Required Skills & Experience: · 12+ years work experience, ideally in software development or IT Administration.3-5 years in a support role;
· An aptitude for solving complex server and networking issues
· An ability to read and analyze log files and correspond trace messages to C++ source code
· Ability to read and understand C++ source code
Bonus Points for: · Networking experience is a plus
· Ability to read and write Perl scripts
· Software Development experience is a plus
· 3+ years IT experience is a plus
· 2+ years Microsoft Exchange Configuration experience is a plus
